FAQ
Frequently Asked Questions
Everything you need to know about vaping in Australia
📦 Shipping & Delivery
Where do you ship from?
All orders are dispatched from our Sydney warehouse. We're 100% Australian owned and operated.
How long does shipping take?
Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 2-3 business days
Regional areas: 3-5 business days
Remote areas: 5-7 business days
Do you offer free shipping?
Yes! Free shipping on all orders over $50 AUD Australia-wide.
Same day dispatch?
Orders placed before 2PM AEST (Monday-Friday) are dispatched the same day.
✅ Product Authenticity
Are your products authentic?
100% YES! Every product comes with QR code verification. We source directly from authorised distributors. If you find any counterfeit products, we'll refund you 10x.
Which brands do you stock?
We stock Australia's most popular brands: ALI BARBAR, iGET, ELF Bar, Lost Mary, Geek Bar, and more.
🇦🇺 Australian Regulations
Is vaping legal in Australia?
Yes, vaping is legal in Australia for adults 18+. However, nicotine e-liquid regulations vary by state. Please check your local TGA guidelines.
Age restriction?
You must be 18 years or older to purchase from vape4australia. We may request ID verification for delivery.
💰 Payment & Returns
What payment methods do you accept?
We accept all major credit cards, PayPal, Afterpay, and bank transfers. All transactions are SSL encrypted.
What's your return policy?
30-day money-back guarantee. If you're not satisfied, contact us within 30 days for a full refund (product must be unopened).
💬 Customer Support
How can I contact you?
📧 Email: support@vape4australia.com.au
📱 Phone: +61 X XXXX XXXX
💬 Live Chat: Available on website
🕐 Hours: Mon-Fri 9AM-6PM AEST
Do you have a physical store?
We're online-only to keep costs low and pass savings to you. Our Sydney warehouse is not open for walk-ins.